Returns & Refunds
How do returns or exchanges work?
Here you will find all the important information regarding requirements and the process. Return period You can return the goods to us within 30 days of receipt. Returns are generally possible even after the 30-day period has expired. However, in such ...
My order is damaged – what can I do?
If your order arrives damaged, please contact our customer service as soon as possible. To quickly assess the damage and initiate the next steps, we need the following information: 1. Photos of the damaged goods 2. Photos of the packaging, especially ...
Offsetting
For accounting reasons, it is not possible to offset credit notes, refunds, or returns against a new order. Returns and complaints will therefore be processed separately from new orders. Depending on the case, an exchange or a refund will then be ...