If your order arrives damaged, please contact our customer service as soon as possible.

To quickly assess the damage and initiate the next steps, we need the following information:

1. Photos of the damaged goods

2. Photos of the packaging, especially of any visible damage

3. A brief description of the damage, if it is not clearly visible in the photos

4. Your preference for an exchange or a return with a refund

Once we have the necessary information, we will review the case as quickly as possible and inform you about the next steps.

Please do not dispose of the damaged goods or packaging yet, as the shipping provider may need them to assess the damage.