My Account
Where can I find my vehicle details?
You can generally find the most important vehicle details in your vehicle registration document (Registration Certificate Part I). Additional information—such as details regarding the engine or specific components—may also be found directly on the ...
Where can I find the current terms and conditions?
The General Terms and Conditions (GTC) can be viewed on our website at any time.
How can I change my address or phone number?
You can update your personal details at any time in your customer account under "My Account." Alternatively, you are welcome to contact our support team via email. We will assist you in updating your information. Please note that changes to customer ...
Order tracking not updating
Your shipment status is not updated in real time. New information only appears once the package has been scanned again by the respective shipping carrier. Such scans occur, for example, at a parcel center, a sorting facility, or when the package is ...
How will I be notified about product availability?
For many products, you can enable a notification on the item page to be alerted when the desired item is back in stock. You will be automatically notified via email as soon as the item becomes available again. Alternatively, you can subscribe to our ...
How can I report an error on the website?
Have you discovered a technical error on our website or encountered incorrect or incomplete content? Please let our support team know. We will review the report and take care of resolving the issue or correcting the information as quickly as ...
Is there a waiting list for sold-out products?
For selected items that are currently unavailable, you can set up a notification by entering your email address. You will be automatically notified via email as soon as the item is back in stock. Please note that this feature is not available for all ...
Ordered the wrong spare part – what now?
Please contact us as soon as possible. The sooner we are notified, the better we can assess the available solutions. Depending on the processing status and the condition of the item, the following options may be available: Cancellation: If the order ...
Combining orders – is it possible?
It is generally possible to combine multiple orders, provided they have not yet entered the shipping process. If the total size and shipping method allow, please initially place the additional order with the "self-pickup" option selected. We can then ...
Why was my order cancelled?
In certain cases, an order may be cancelled by us or by your payment service provider. Reasons for this may include, for example: Items are unavailable Payment issues arise The provided address details are incorrect or incomplete If we cancel an ...
Is it possible for you to order a specific product for me, even if it is not part of your standard product range?
In principle, we can only order items that are part of our product range; therefore, sourcing products outside of our range is generally not possible. An exception applies to parts for the Fiat 124 Spider: upon request, we can—in individual ...
Why are the billing and shipping addresses different?
Billing address: The billing address is shown on the invoice. Please enter the correct details of the invoice recipient here. Shipping address: The shipping address indicates where your order should be sent. This can be different from the billing ...
Why is shipping to the UAE not possible?
Delivery to the UAE is currently not possible due to the geopolitical situation. However, pickup is possible if you arrange the shipment yourself using your own shipping provider. Please contact us.