Your shipment status is not updated in real time. New information only appears once the package has been scanned again by the respective shipping carrier.

Such scans occur, for example, at a parcel center, a sorting facility, or when the package is handed over to the delivery driver.

Consequently, the shipment status may remain unchanged for a period of time. This does not automatically mean that the package has stopped moving through the shipping network.

However, if the shipment status does not update for several days, please feel free to contact our support team.