Ordering & Shipping
Can I order by phone?
Yes, in many cases you can also place your order by phone. Our team will be happy to assist you with your order and answer any questions you may have about the items you're interested in. If possible, please have the item numbers of the products ...
How long does delivery take?
Delivery time depends on the destination country and the availability of the ordered item. As a guideline: Germany: approx. 1–3 business days EU: approx. 3–7 business days Worldwide: depends on the destination country You can find the estimated ...
How do I place an order?
In our online shop, you can order quickly and easily in just a few steps: 1. Select item Choose the item you want and check the compatibility information. 2. Add item to cart Click "Add to cart." 3. Open cart Open your cart and review the selected ...
I haven't received a confirmation email – what can I do?
If you haven't received a confirmation email after placing your order, please check the following first: 1. Was the order completed successfully? Make sure the order process was fully completed. 2. Check your spam or junk mail folder. Sometimes our ...
Changing your order or adding items
It is generally possible to modify your order or add further items, provided the order has not yet been processed. Changes are possible if: the order has not yet been paid for, or the order has not yet been packed or shipped. Please contact us as ...
Why is shipping to the USA not possible?
Unfortunately, direct shipping to the USA is currently not possible. However, you can arrange for shipping via your own carrier. Please proceed as follows: 1. Select the "Self-pickup" shipping option when placing your order. 2. Notify us in advance ...
Package not received – what to do?
Please follow these steps first: 1. Check delivery address 2. Make sure the delivery address you provided is correct. 3. Check with neighbors 4. Check if the package was left with a neighbor or at another designated drop-off location. 5. Contact the ...
When will I receive my tracking number?
As soon as your order leaves our warehouse, the tracking number will be automatically sent to you via email. With the tracking number, you can track the current status of your delivery with the respective shipping provider.